Shipping policy
Thank you for choosing Muse for your shopping needs! We are committed to providing a smooth and efficient shopping experience, with a focus on the timely and secure delivery of your orders. Here’s a comprehensive overview of our delivery policy:
Order Processing All orders are processed and shipped from our fulfillment center in Leicester, UK.
UK Shipping Charges:
- Standard (2-3 working days): £3.49
- Express (next working day): £3.99
Enjoy free STANDARD delivery on all UK orders over £20
Enjoy free EXPRESS delivery on all UK orders over £35
International Shipping: All international orders are shipped via Royal Mail Tracked International.
Shipping costs are automatically calculated at checkout based on the total order weight.
Estimated delivery times:
- EU: 2 to 11 business days
- Rest of the World: 3 to 17 business days
Dispatch Time Orders placed before 2pm (Monday to Friday) will be shipped the same day.
Tracking Your Order Once your order has been dispatched, you will receive a dispatch email with tracking details, allowing you to monitor your delivery’s progress.
Delayed Deliveries Occasionally, deliveries may be delayed due to unforeseen circumstances with the courier. We kindly ask that you wait an additional 2 working days beyond the estimated delivery date before contacting us regarding a delayed order.
If your order has still not arrived after this period, please get in touch with us, and a team member will assist you further.
Returns If you need to return an item for any reason, please refer to our returns policy for detailed instructions. We strive to ensure you have a satisfactory shopping experience with Muse.
For any further questions or assistance, please feel free to reach out to our customer support team. Thank you for choosing Muse, and we hope you enjoy your shopping experience with us!